How May I Help You?
Buying, bargaining, and bartering makes us customers. Items and services are critical parts of our lives. The need for essential items puts us in the role of "customer". As Mr. and Mrs. Customer, we expect pleasant, effective service. When entering a store, we expect to be greeted, helped when needed, respected, and valued. However, changes in society, stimulated an unfortunate decline in customer service. Greetings are meager, money is tossed on the counter, and a growing number of service representatives have the etiquette of a hormonal dragon. Customers are routinely disappointed with the declination in service among our frequent and favorite stores.
General conversation among friends and cordial strangers unveiled that some companies routinely have problematic and nearly disgusting problems with adequate customer service.
A general search with everyone's favorite friend, Mrs. Google, one can quickly find companies with horrendous service: Comcast, AT&T, most computer companies because of outsourcing, all government agencies, Atlanta Watershed Management, Sprint, Wells Fargo, AirTran, Wal-Mart, and DirectTV.
Some companies pride themselves on stellar service therefore train their employees to be face of the company's vision. Unfortunately, the aforementioned companies are no longer in the business of respecting their customers as long as the customer continues to spend their money.
What are your opinions on the current levels of service among businesses? Are there any other companies that need to revisit their customer services practices?